Trouble Shooting LB 983 NightSHADE II Operating Manual
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7.2 Software
7.2.1 Surface plot not visible
When running the surface plot from the Report menu a box with an error message (D3D device
error) pops up instead of the surface plot. This indicates that the installed graphics card or the
corresponding driver does not support Microsoft Windows DirectX 9 features.
In this case a driver update will solve the problem since many older PC do not have the lates
drivers installed. In case the graphics card does not support DirectX 9 a new graphics card is
required.
7.2.2 USB-Driver installation fails on 64 bit systems
On 64 bit operating systems such as Win7 it can happen, that the USB-drivers for the camera
and the instrument are not properly installed. In this case a manual installation of the drivers
through the Windows device manager is required. This method requires the use of the original
drivers since the windows install methods needs to know the location of the drivers. These driv-
ers are located on the installation media or in the ZIP file from the internet. They can be found
as follows:
Instrument drivers: indigo\ins\exec\cusb\ftdi\64BitOrig
Camera drivers: indigo\ins\exec\cusb\andor\64BitOrig
To install drivers manually please refer to the corresponding windows documentation.
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