LB 983 NightSHADE Operating Manual Warranty and Customer Service
15
3 Warranty and Customer Service
3.1 Warranty Statement
The instrument is sold in accordance with the general conditions of sale of Berthold Technologies
GmbH & Co KG and its affiliates and representatives.
Berthold Technologies warrants this product to be free of defects in material and workmanship for
a period of 12 months from the date of delivery, ex works Bad Wildbad.
Berthold Technologies or its authorized representative will repair or replace, at its option and free
of charge, any product that under proper and normal use proves to be defective during the war-
ranty period.
Berthold Technologies shall in no event be liable or responsible for any incidental or consequen-
tial damage, either direct or indirect.
The above warranty shall not apply if:
a) the product has not been operated in accordance with the operating manual
b) the product has not been regularly and correctly maintained
c) the product has not been repaired or modified by a Berthold Technologies author-
ized representative or user
d) parts other than original Berthold Technologies parts are used
e) the product and parts thereof have been altered without written authorization from
Berthold Technologies GmbH & Co KG
e) the product has not been returned properly packed in the original Berthold Technol-
ogies packaging
This warranty does not apply to any third party product involved in the application.
Berthold Technologies reserves the right to refuse to accept the return of any product that has
been used with radioactive or (micro)-biological substances, or any other material that may be
deemed hazardous to employees of Berthold Technologies. Such products have to be properly
decontaminated and marked. Before returning products to Berthold Technologies ensure the de-
vices are properly decontaminated and the form “Confirmation on decontamination” is properly
filled in. Please make sure that the form is attachted to the product. (See appendix for a blank
form)
Before returning products to Berthold Technologies, a returns/repair number must be obtained
and clearly identified on the packing and documents. Please call Berthold Technologies to get the
number required. Retain the original packaging for use if the instrument needs to be returned to
Berthold Technologies.
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