Warranty and Customer Service LB 983 NightSHADE II Operating Manual
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3.2 Customer Service
Customer service will be provided in the first instance by the network of Berthold Tech-
nologies representatives. In the event of any problem experienced with your instrument, the
first recourse should be your local Berthold Technologies representative. For further prob-
lems requiring hardware or software expertise, the Technical Support group at Berthold Technol-
ogies GmbH & Co KG will be available by phone, fax or email to deal with your queries.
Please use the following contact for your enquiries.
Berthold Technologies GmbH & Co.KG
Technical Support
Calmbacher Str. 22
75323 Bad Wildbad
Germany
Phone: +49 7081 177 114
Fax: +49 7081 177 301
Email: service@berthold.com
At the end of this manual you will find a Customer Reply Form (Appendix section). If a problem
arises with the instrument which you are not able to resolve, please fill in this form and forward it
to your Berthold Technologies representative or to the Technical Support at Berthold Technolo-
gies, where it will receive immediate attention.
Please also make sure that you have the relevant information available before contacting
Berthold Technologies. Helpful information would include:
- serial numbers, part number, revision:
see production label on instrument
- software and firmware versions
- monitor and log files (refer to the respective service manuals)
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