• the appliance is damaged due to improper or inadequate packaging when returned for repair or replacement;
• the appliance has been tampered with, such as overclocking.
Labor and services performed on items or systems that are found not to be defective may be subject to a separate
charge. In addition, the appliance manufacturer reserves the right to charge a 10 percent restocking fee for items
returned which are found not to be defective.
Contacting Support
For support, go to our Customer Portal then follow the link to the product you need assistance with.
The Customer Portal contains information regarding contacting Technical Support by telephone and chat, along
with product downloads, product installers, license management, account, latest product releases, product
documentation, webcasts and product demos.
Telephone
Privileged Account Management Support
Within Continental United States: 800.234.9072
Outside Continental United States: 818.575.4040
Vulnerability Management Support
North/South America: 866.529.2201 | 949.333.1997
+ enter access code
All other Regions
Standard Support: 949.333.1995
+ enter access code
Platinum Support: 949.333.1996
+ enter access code
Online
http://www.beyondtrust.com/Resources/Support/
Introduction
UVM Appliance User Guide 7 © 2018. BeyondTrust Software, Inc.
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