1-14 100-214-276 Rev. 3
Chapter 1: Safety and Support
Obtaining Replacement Parts
1.5.4 Pack and Ship the Equipment
1. Carefully pack the system in original packing material to avoid shipping damage. Plainly
show the RGA number on the outside of cartons as well as inside the carton along with
the reason for return. Make a list of all components packed in the box. KEEP YOUR
MANUAL.
2. Return general repairs by any convenient method. Send priority repairs by air freight.
Prepay the transportation charges FOB the repair site.
Items that are sent Freight Collect will be refused.
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1.6 Obtaining Replacement Parts
You can reach Branson Parts Store at the following telephone numbers:
Branson Part Store
direct telephone number: 877-330-0406
fax number: 877-330-0404
Many parts can be shipped the same day if ordered before 2:30 p.m., Eastern time.
A parts list is found in Chapter 7 of this manual, listing descriptions and EDP part numbers. If
you need replacement parts, coordinate the following with your purchasing agent:
• Purchase order number
• ‘Ship to’ information
• ‘Bill to’ information
• Shipping instructions (air freight, truck, etc.)
• Any special instructions (for example, “Hold at the airport and call”). Be sure to give a name
and phone number
• Contact name information
DOC EXPIRES 12PM 7/24/2012. Article or Material must comply with the requirements
stipulated by RoHS in its current version
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