Contacting Brocade Technical Support
As a Brocade customer, you can contact Brocade Technical Support 24x7 online or by telephone. Brocade OEM customers should
contact their OEM/solution provider.
Brocade customers
For product support information and the latest information on contacting the Technical Assistance Center, go to www.brocade.com and
select Support.
If you have purchased Brocade product support directly from Brocade, use one of the following methods to contact the Brocade
Technical Assistance Center 24x7.
Online Telephone
Preferred method of contact for non-urgent issues:
• Case management through the MyBrocade portal.
• Quick Access links to Knowledge Base, Community, Document
Library, Software Downloads and Licensing tools
Required for Sev 1-Critical and Sev 2-High issues:
• Continental US: 1-800-752-8061
• Europe, Middle East, Africa, and Asia Pacic: +800-AT FIBREE
(+800 28 34 27 33)
• Toll-free numbers are available in many countries.
• For areas unable to access a toll-free number:
+1-408-333-6061
Brocade OEM customers
If you have purchased Brocade product support from a Brocade OEM/solution provider, contact your OEM/solution provider for all of
your product support needs.
• OEM/solution providers are trained and
certied by Brocade to support Brocade
®
products.
• Brocade provides backline support for issues that cannot be resolved by the OEM/solution provider.
• Brocade Supplemental Support augments your existing OEM support contract, providing direct access to Brocade expertise.
For more information, contact Brocade or your OEM.
• For questions regarding service levels and response times, contact your OEM/solution provider.
Contacting Brocade Technical Support
Brocade NetIron MLXe Series Hardware Installation Guide
53-1004203-04 11
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