TR-069 205
TR-069 205
Call History 207
Personal Directory 207
CHAPTER 12
Troubleshooting 209
General Troubleshooting Information 209
Startup Problems 211
Cisco IP Phone Does Not Go Through the Normal Startup Process 211
Phone Displays Error Messages 212
Phone Cannot Connect Using DNS 212
Configuration File Corruption 212
Cisco IP Phone Cannot Obtain IP Address 212
Phone Reset Problems 213
Phone Resets Due to Intermittent Network Outages 213
Phone Resets Due to DHCP Setting Errors 213
Phone Resets Due to Incorrect Static IP Address 213
Phone Resets During Heavy Network Usage 214
Phone Does Not Power Up 214
Phone Cannot Connect to LAN 214
Audio Problems 214
No Speech Path 214
Choppy Speech 215
General Telephone Call Problems 215
Phone Call Cannot Be Established 215
Phone Does Not Recognize DTMF Digits or Digits Are Delayed 215
Feature Troubleshooting 216
ACD Call Information Missing 216
Phone Doesn't Show ACD Softkeys 216
Call Doesn't Record 216
Presence Status Doesn't Work 217
Phone Presence Message: Disconnected from Server 217
Phone Display Problems 217
The Font is Too Small or Has Unusual Characters 218
Phone Screen Displays Boxes Instead of Asian Characters 218
Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide
xiii
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