Cisco IP Phone 6851

CHAPTER 12
Troubleshooting
•
General Troubleshooting Information, page 209
•
Startup Problems, page 211
•
Phone Reset Problems, page 213
•
Phone Cannot Connect to LAN, page 214
•
Audio Problems, page 214
•
General Telephone Call Problems, page 215
•
Feature Troubleshooting, page 216
•
Phone Display Problems, page 217
•
Report All Phone Issues from the Phone Web Page, page 219
•
Troubleshooting Procedures, page 219
•
Additional Troubleshooting Information, page 220
General Troubleshooting Information
The following table provides general troubleshooting information for the Cisco IP Phone.
Table 17: Cisco IP Phone Troubleshooting
ExplanationSummary
Cisco does not support connecting an IP phone to another IP Phone
through the PC port. Each IP Phone should connect directly to a switch
port. If phones are connected together in a line by using the PC port,
the phones do not work.
Connecting a Cisco IP Phone to
another Cisco IP Phone
A prolonged Layer 2 broadcast storm (lasting several minutes) on the
voice VLAN may cause IP phones to reset, lose an active call, or be
unable to initiate or answer a call. Phones may not come up until a
broadcast storm ends.
Prolonged broadcast storms cause IP
phones to reset, or be unable to make
or answer a call
Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide
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