Cisco IP Phone 6851

Procedure
Step 1
On the Configuration Utility page, select Admin Login > advanced > Voice > Phone.
Step 2
In the Programmable Softkeys section, set the Programmable Softkey Enable to Yes.
Step 3
To configure a speed dial PSK, enter the following in the PSK number field:
fnc=sd;ext=extensionname/starcode@$PROXY;vid=n;nme=name
Where:
•
fnc= function of the key (speed dial)
•
extensionname=extension being dialed or the star code action to perform
•
vid= n is the extension that the speed dial will dial out
•
name is the name of the speed dial being configured
The name field displays on the softkey on the IP phone screen. We recommend a maximum of 10
characters for a phone. If more characters are used, the label might be truncated on the phone screen.
Note
Step 4
Edit the following:
•
Idle Key List: Edit the field as described in the following example:
redial|1;newcall|2;dnd;psk1
If the user incorrectly configures the programmable softkey list features on the phone, the key list on
the phone LCD does not update. For example:
•
If a user enters rdeial;newcall;cfwd (redial has been misspelt), the key list is not updated and the
user does not see any change on the LCD.
•
If a user enters redial;newcall;cfwd;delchar, the user will not see a change on the LCD, as the
delchar softkey is not allowed in the Idle Key List. Hence, this is an incorrect configuration of the
programmable softkey list.
•
PSK1:
fnc=sd;ext=5014@$PROXY;nme=sktest1
In this example, we are configuring a softkey on a phone as a speed dial number for extension 5014
(sktest1).
Note
You can also configure an XML service on the programmable soft key. Enter the string in this format:
fnc=xml;url=http://xml.service.url;nme=name
Step 5
Click Submit All Changes.
Programmable Softkeys
The following table lists each softkey and the phone state under which the softkey displays. You can have a
maximum of 16 softkeys for each call state field.
Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide
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Configuring Programmable Softkeys