11-2
©
200706
DAVIE XDc II
Troubleshooting
11.2 Computer Hardware
11.2.1 Laptop self test
The laptop checks itself each time it is powered up. If error messages appear
after this self-test, refer to the original delivered laptop documentation. If the
problem can not be solved, contact the Local helpdesk.
Before contacting the Helpdesk, please have the following information ready:
1. Laptop type and Serial No.
2. VCI type and Serial No.
3. Used or installed Runtime version (e.g. V5.3.0)
4. Used or installed Application data (e.g. V29.02)
5. Used or installed Parts Rapido Subset (e.g. V02.52)
6. If a failure message appears, make a screenshot or write down the text or
numbers of the message.
11.2.2 Laptop does not work correctly
Laptop does not work correctly
Solution:
To solve this problem, use the original documentation which is delivered with
the laptop.
WARNING
If the power cable or DAVIE XDc II is damaged, you must not use the cable until
a qualified specialist has tested and, if necessary, repaired the equipment.
WARNING
The power cable must not be laid over tables, benches or cabinets. They must
not be located near hot objects or rotating parts.
WARNING
The length of the power cable must not be extended. Use only the supplied
power cable as far as possible.
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