28 • Installing X64 Xcelera-CL PX4 X64 Xcelera-CL PX4 User's Manual
Symptoms: CamExpert Detects no Boards
• If using Sapera version 6.00 or later:
When starting CamExpert, if no DALSA board is detected, CamExpert will start in offline
mode. There is no error message and CamExpert is functional for creating or modifying a
camera configuration file. If CamExpert should have detected the installed board, troubleshoot
the installation problem as described below.
Troubleshooting Procedure
When CamExpert detects no installed DALSA board, there could be a hardware problem, a PnP problem,
a PCI problem, a kernel driver problem, or a software installation problem.
• Make certain that the card is properly seated in PCIe slot.
• Perform all installation checks described in this section before contacting Technical Support.
• Try the board in a different PCIe slot if available.
Symptoms: X64 Xcelera-CL PX4 Does Not Grab
You are able to start Sapera CamExpert but you do not see an image and the frame rate displayed is 0.
• Verify power is connected to the camera.
• Verify the camera and timing parameters with the camera in free run mode.
• Verify you can grab with the camera in free run mode.
• Make certain that you provide an external trigger if the camera configuration file requires one.
Use the software trigger feature of CamExpert if you do not have a trigger source.
• Make certain that the camera is properly connected to the cable.
• Make certain that the camera is configured for the proper mode of operation. This must match
the camera configuration file. Refer to your camera datasheet.
• Try to snap one frame instead of continuous grab.
• Perform all installation checks described in this section before contacting Technical Support.
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