424 | Jam/Alignment Problems
Bypass Tray Misfeed Jam
Regi Jam (Exit Sensor On JAM)
4 Use print media that is not damp.
Does this solve your problem?
The task is complete. Go to action 3a.
Action Yes No
Action Yes No
1 Ensure that the tray is properly inserted.
Does this solve your problem?
The task is complete. Proceed to the
action
corresponding to the
type of the print
media being used:
• Thick - 2a
• Thin - 2b
• Coated - 2c
• Envelope - 2d
If using paper other
than the above, go
to action 2d, 2e.
2a Use thick paper that is 216 g/m
2
or less.
Does this solve your problem?
The task is complete. Go to action 3a.
2b Use thin paper that is 60 g/m
2
or more.
Does this solve your problem?
The task is complete. Go to action 3a.
2c Load coated paper one sheet at a time.
Does this solve your problem?
The task is complete. Go to action 3b.
2d Ensure that the envelope is properly loaded in the tray.
Does this solve your problem?
The task is complete. Go to action 3c.
2e Is the print media damp? Go to action 3d. Go to action 3a.
3a Fan the print media.
Does this solve your problem?
The task is complete. Go to action 3b.
3b Wipe the pick up roller, retard roller, and feed roller in
the tray with a cloth moistened with water.
Does this solve your problem?
The task is complete. Go to action 4b.
3c If the envelope is deformed, correct it or use another
envelope.
Does this solve your problem?
The task is complete. Go to action 3a.
3d Turn over the print media.
Does this solve your problem?
The task is complete. Go to action 4a.
4a Use print media that is not damp.
Does this solve your problem?
The task is complete. Go to action 3a.
4b Replace the drum cartridges.
Does this solve your problem?
The task is complete. Contact Dell.
Action Yes No
1 Ensure that the fusing unit is installed properly.
Does this solve your problem?
The task is complete. Go to action 2.
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