Diesse cube 30 touch - Troubleshooting Common Issues

Rev. 2.3
CUBE 30 TOUCH | USER MANUAL
70
9 TROUBLESHOOTING
ERROR MESSAGES
CAUSE
REMEDY
Low (Low)
The blood level in the test
tube is too low.
If possible, add blood until
you reach the required
levels.
High (HI)
The blood level inside the
test tube is too high.
If possible, remove blood
until you reach the required
levels.
Interference from the
label.
Try to remove/reposition the
label and repeat the test.
Err (2) (3)
The bottom of the test
tube was not identified.
Check that the test tube in
use is compatible with the
instrument and that it has
been inserted correctly, as
described in chapter 4.
Visually inspect the sample
for presence of clumps or
clots.
Err (6)
The blood level in the test
tube was not detected.
Err (8)
The blood level after the
second reading is higher
than the initial blood level
measured.
Error Removed
tube Err (11)
This appears at the end of
the second reading if,
during the cycle, the test
tube is removed from its
position.
Repeat the test for that
sample.
Failed control method
(13/14)
No confirmation of the
control method.
Check for any additional
labels and position the tube
as described in Chapter 4.
Anomalous test tube
Err (15)
This may be due to
significant sedimentation
with a low volume of
blood.
Check for the presence of
clumps or clots. Try to
repeat the test.
Cycle interrupted
Err (16)
The run was aborted
before the second sample
reading.
Repeat the analysis, making
sure not to interrupt the
cycle before the analysis is
complete.
Exam not available
Reloading required
Zero tests remaining.
Follow the instructions for
reloading the instrument
with a new test device, as
described in chapter 4.
USB device not found
The instrument does not
recognize the USB device.
Remove and reinsert the
device or replace it.