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3.4.1 Blind Transfer
Blind transfer is a call transfer in which the transferring party connects the call to a destination extension
before ringback begins (the transferring party will not hear any ringback).
Example: A and B are in conversation and B wants to transfer the conversation to C (the extension of C is
8000). Operation instructions are as follows:
1. B dials *18000 (*1 is the feature code for blind transfer, 8000 is the extension of C);
2. B hangs up the call;
3. After C picks up the phone, A and C go into conversation.
3.4.2 Attended Transfer
Attended transfer is a call transfer in which the transferring party either connects the call to a ringing
phone (ringback heard) or speaks with the third party before connecting the call to the third party.
Example: A and B are in conversation and B wants to consultatively transfer the conversation to C (the
extension of C is 8000). Operation instructions are as follows:
1. B dials *28000 (*2 is the feature code for attended transfer, 8000 is the extension of C);
2. The extension of C rings;
3. If C answers the call, C and B go into conversation;
4. If C hangs up the phone, B and A continue to be in conversation;
5. If B hangs up the phone and C picks up the phone, C and A go into conversation.
3.4.3 Call Transfer via Pressing Flash-hook
Example: A and B are in conversation and B wants to transfer the call to C via pressing the flash-hook (the
extension of C is 8000). Operation instructions are as follows:
1. B presses the flash-hook and dials 8000;
2. The extension of C rings;
3. If C answers the call, B and C go into the conversation while the conversation between B and A is still
held on.
4. If B presses the flash-hook again and dials 1, conversation is switched back between B and A;
5. If B presses the flash-hook again and dials 2, conversation is switched between B and C.
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