Enterasys B5G124-24

Getting Help
Enterasys B5 Gigabit Ethernet Switch Hardware Installation Guide xvii
Getting Help
Foradditionalsupport relatedtotheproduct orthisdocument,contactEnterasys Networksusing
oneofthefollowingmethods:
BeforecontactingEnterasys Networksfortechnicalsupport,havethefollowingdataready:
•YourEnterasys Networksservicecontractnumber
•Adescriptionofthefailure
•Adescriptionofanyaction(s)alreadytakentoresolvetheproblem(forexample,changing

modeswitchesorrebootingtheunit)
•TheserialandrevisionnumbersofallinvolvedEnterasys Networksproductsinthenetwork
•Adescriptionofyournetworkenvironment(suchaslayout,cabletype,otherrelevant
environmentalinformation)
•Networkloadandframesizeatthetimeoftrouble(ifknown)
•Thedevicehistory(forexample,if
youhavereturnedthedevicebefore,orifthisisarecurring
problem)
•AnypreviousReturnMaterialAuthorization(RMA)numbers
World Wide Web www.enterasys.com/services/support/
Phone 1-800-872-8440 (toll-free in U.S. and Canada)
or 1-978-684-1888
For the Enterasys Networks Support toll-free number in your country:
www.enterasys.com/services/support/contact/
Email support@enterasys.com
To expedite your message, please type [B-Series] in the subject line.
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