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Software Installation Problems .................................................................................................... 366
Cannot Read the Authentication Card ......................................................................................... 367
Solving Network Problems ............................................................................................................... 367
Product Cannot Connect to a Wireless Router or Access Point .................................................. 368
Network Software Cannot Find Product on a Network................................................................. 369
Wireless Network Connection is Unstable on a Mac ................................................................... 370
USB 3.0 Connection is Unstable When Using a USB 2.0 Cable.................................................. 370
Product Does Not Appear in Mac Printer Window ....................................................................... 371
Cannot Print Over a Network....................................................................................................... 371
Cannot Scan Over a Network ...................................................................................................... 373
Solving Network Security Problems ................................................................................................. 374
Cannot Create the Secure IPP Printing Port................................................................................ 374
Cannot Update a Certificate or Create a CSR ............................................................................. 374
Cannot Import a Digital Certificate............................................................................................... 375
Deleted a CA-signed Certificate .................................................................................................. 375
Digital Certificate Warning Messages.......................................................................................... 375
Solving Copying Problems ............................................................................................................... 377
Product Makes Noise, But Nothing Copies.................................................................................. 377
Product Makes Noise When It Sits for a While............................................................................. 378
Solving Copy Quality Problems........................................................................................................ 378
Copies Have Incorrect or Faint Colors......................................................................................... 378
Position, Size, or Margins of Copies are Incorrect ....................................................................... 379
Solving Paper Problems................................................................................................................... 379
Paper Feeding Problems............................................................................................................. 380
Originals Do Not Feed From the Automatic Document Feeder.................................................... 381
Paper Jams Inside the Product.................................................................................................... 382
Paper Ejection Problems ............................................................................................................. 382
Solving Problems Printing from a Computer..................................................................................... 382
Nothing Prints.............................................................................................................................. 383
Product Icon Does Not Appear in Windows Taskbar ................................................................... 384
Printing is Slow ............................................................................................................................ 385
Solving Page Layout and Content Problems .................................................................................... 387
Inverted Image............................................................................................................................. 387
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