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Windows 11: Click , search for Epson Scan 2 Utility and select it. Make sure the correct product
is selected. If necessary, select the Other tab and click Reset.
Windows 10: Click and select EPSON > Epson Scan 2 Utility. Make sure the correct product is
selected. If necessary, select the Other tab and click Reset.
Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility. Make sure the correct
product is selected. If necessary, select the Other tab and click Reset.
Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan
2 > Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other
tab and click Reset.
Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make
sure the correct product is selected. If necessary, select the Other tab and click Reset.
• Make sure you do not have multiple versions of Epson Scan 2 installed. If you do, uninstall both
versions and install one version.
• If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it.
• If the user restriction feature (Access Control) is enabled, a user ID and password are required to
scan. If you do not know the user ID or password, contact your administrator for assistance.
Parent topic: Solving Scanning Problems
Related tasks
Starting a Scan Using the Epson Scan 2 Icon
Checking for Software Updates
Solving Scanned Image Quality Problems
Check these sections if a scanned image on your computer screen has a quality problem.
Note: For solutions when using Document Capture Pro (Windows) or Document Capture (Mac)
software, see the Document Capture Pro (Windows) or Document Capture (Mac) help utility.
Image Consists of a Few Dots Only
Line of Dots Appears in All Scanned Images
Straight Lines in an Image Appear Crooked
Scanned Image Quality Problems
Image Colors are Patchy at the Edges
Ripple Patterns Appear in an Image
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