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Cannot Transfer Files To or From a USB Device
If you have problems transferring files to or from a USB device connected to your product, try these
solutions:
• Make sure your device is compatible with the product.
• Make sure the device is not write-protected.
• Make sure there is enough free space on the device.
• Make sure your product is securely connected to your computer.
• Make sure that the file sharing setting for your product is enabled.
Parent topic: Solving USB Device Problems
Related references
External USB Device Specifications
Related tasks
Disabling the External Interface
Uninstall Your Product Software
If you have a problem that requires you to uninstall and re-install your software, follow the instructions for
your operating system.
Uninstalling Product Software - Windows
Uninstalling Product Software - Mac
Parent topic: Solving Problems
Related references
Software Installation Problems
Product Cannot Connect to a Wireless Router or Access Point
Network Software Cannot Find Product on a Network
Cannot Print Over a Network
Product Makes Noise, But Nothing Copies
Related tasks
Changing a USB Connection to a Wi-Fi Connection
Changing a Wi-Fi Connection to a Wired Network Connection
Connecting to a New Wi-Fi Router
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