16 Problem Solving
468
Problem Solving
16
016-526
O [Cause] LDAP server SSL authentication error. The server name
does not match the certificate.
[Remedy] Set the same LDAP server address to the machine and to
the SSL certificate of the LDAP server. This error can be
cleared if you select [Off] for [LDAP - SSL/TLS
Communication] under [SSL/TLS Settings] on the
machine; however, note that selecting this option will not
ensure the validity of the LDAP server.
016-527
O [Cause] LDAP server SSL authentication error. This is an SSL
authentication internal error.
[Remedy] Software has a problem. Contact our Customer Support
Center.
016-533
O [Cause] Kerberos server authentication protocol error
[Remedy] The time difference between the machine and the
Kerberos server exceeded the clock skew limit value set
on the Kerberos server. Check if the clocks on the
machine and Kerberos server are correctly set. Also
Check the settings of the summer time and the time zone
as well on the machine and Kerberos server.
016-534
O [Cause] Kerberos server authentication protocol error
[Remedy] The realm set on the machine does not exist on the
Kerberos server, or the Kerberos server address set on
the machine is invalid for connection. Check if the realm
name and the server address have been correctly set on
the machine. For connection to Windows 2000 or Windows
2003 Server, specify the realm name in uppercase.
016-539
O [Cause] Kerberos server authentication protocol error
[Remedy] An error occurred on the software. Contact our Customer
Support Center.
016-546
O [Cause] A general user tried to obtain the information of another
user.
[Remedy] Contact our Customer Support Center.
016-574
O [Cause] The machine failed to transfer data using [FTP] of the
[Scan to PC] feature because the host or server name of
the FTP server could not be resolved.
[Remedy] Check the connection to the DNS server. Check if the FTP
server name is registered correctly on the DNS server.
016-575
O [Cause] The machine failed to transfer data using [FTP] of the
[Scan to PC] feature because the DNS server address was
not registered.
[Remedy] Specify the correct DNS server address. Or, specify the
destination FTP server using its IP address.
016-576
O [Cause] The machine failed to transfer data using [FTP] of the
[Scan to PC] feature because it could not connect to the
FTP server.
[Remedy] Ensure that both the destination FTP server and the
machine are available for network communications, by
checking the following:
z
The IP address of the server is set correctly.
z
The network cables are plugged in securely.
Error Code
Category
Cause and Remedy
CPFSMO
* If the error persists after following the listed solution, contact our Customer Support Center. The contact number is
printed on the label or card attached on the machine.
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