Error Code
429
Problem Solving
14
016-539
O [Cause] Kerberos server authentication protocol error
[Remedy] An error occurred in the software. Contact our Customer
Support Center.
016-543
O [Cause] The specified domain was deleted from the Authentication
Agent.
[Remedy] Select [Refresh] on the [Domain] screen, and update the
domain information, or add the domain to the
Authentication Agent.
016-545
O [Cause] The specified domain was deleted from the Authentication
Agent.
[Remedy] Adjust the times of the computer of the active directory and
the computer on which the Authentication Agent is
installed. Also, if the Windows Time Service of the
computer on which the Authentication Agent is installed
has stopped, start the service.
For more information on the process, refer to the manual for the
Authentication Agent.
016-546
O [Cause] A local user tried to obtain the information of another user.
[Remedy] Contact our Customer Support Center.
016-548
O [Cause] The machine is not registered in the Authentication Agent.
[Remedy] Register the machine in the Authentication Agent.
For more information on the process, refer to the manual for the
Authentication Agent.
016-553
O [Cause] The Authentication Agent does not support the interface
version of the machine.
[Remedy] You must upgrade the Authentication Agent’s version.
Check whether the machine supports the Authentication
Agent to being upgraded.
016-554
O [Cause] The login name and password used for domain user
authentication of the Authentication Agent is invalid.
[Remedy] Correctly set the login name and password used for
domain user authentication of the Authentication Agent.
016-555
O [Cause] Connection to the Authentication Agent to the database or
the active directory timed out.
[Remedy] Check whether you can connect from the Authentication
Agent to the database or the active directory.
For more information on the process, refer to the manual for the
Authentication Agent.
016-556
O [Cause] Connection to the Authentication Agent to the database
timed out because of an overload.
[Remedy] Because the service is overloaded, wait for a while, and
then execute authentication again.
If the error still is not resolved, check the Authentication
Agent.
For more information on the process, refer to the manual for the
Authentication Agent.
Error Code
Category
Cause and Remedy
CPFSMO
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
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