276 6 Troubleshooting
016-721 An error occurred while processing a print job. This may be caused by the following.
1 Printing with auto tray selection is specified while [Auto Paper Off] is set for all paper on
[PaperTypePriority] under [Printer Settings] setting the control panel.
2 ESC/P command error
3 When data transmission is interrupted (This error may be displayed if ThinPrint is executed
during printing.)
For 1 above, when printing with auto tray selection, select any paper setting other than [Auto
Paper Off] for [PaperTypePriority]. Also note selecting a user-defined paper causes [Auto Paper
Off] to be set for [PaperTypePriority] automatically. For 2 above, check the print data.
Refer to
• “ [PaperTypePriority]” (P. 193)
016-722 The specified staple position is not supported by the machine, or the specified paper size is not
supported by the finisher.
Confirm the staple position and the paper size, and try printing again.
016-723 The specified punch position is not supported by the machine, or the specified paper size is not
supported by the finisher.
Confirm the punch position and the paper size, and try printing again.
016-724 The combination of specified positions for staple and punch is not supported.
Specify the staple and punch positions on the same side, and try printing again.
016-726 The print language could not be selected automatically though [Auto] is selected under [Print
Mode] setting on the control panel.
016-727 The file could not be stored into the folder because the machine determined the print file as not
containing any pages. Disable [Skip Blank Pages] on the [Advanced] tab on the print driver, or add
text to the file if the file is blank.
016-728 The TIFF file included an unsupported tag.
Check the print data.
016-729 Printing could not be performed because the number of colors and resolution of the TIFF data
exceeded the allowable range.
Change the number of colors and resolution of the TIFF file and try printing again.
016-731 The TIFF data was cut off part way and could not be printed.
Try printing again.
016-732 The form specified by emulation is not registered.
Re-register the form and try printing again.
016-738 Booklet was specified with PostScript, but a paper size that cannot be output is specified.
Specify a paper size that is supported for booklets and try printing again.
016-739 Booklet was specified with PostScript, but the document size/paper size combination is not
supported.
Specify a document size and paper size combination that supports booklets and try printing again.
016-740 Booklet was specified with PostScript, but a paper tray cannot be used for booklets is specified.
Specify a paper tray that can be used for booklets and try printing again.
016-741 An error occurred during the update process of the machine.
Switch off the machine power, make sure that the display is blank, and then switch on the
machine power. If the error still is not resolved, contact our Customer Support Center.
016-742
016-743
The downloaded data is not suitable for this printer. Select the appropriate data and download
again.
016-744 The cable may not be connected with this printer properly. Ensure the connection is correct before
trying it again.
016-745 An unknown error occurred during downloading.
Contact our Customer Support Center.
Error Code Cause/Remedy
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