394 Troubleshooting
Cannot scan using TWAIN or
WIA on a Windows Server 2008,
Windows Server 2008 R2, or
Windows Server 2012 computer.
Install the Desktop Experience feature on the computer.
To i nstal l Desktop Experience:
For Windows Server 2008 and Windows Server 2008 R2:
1 Click Start, point to Administrative Tools, and then click Server
Manager.
2 Under Features Summary, click Add Features.
3 Select the Desktop Experience check box.
4 If a window appears, follow the on-screen instructions.
5 Click Next, and then click Install.
6 Restart the computer.
For Windows Server 2008 and Windows Server 2008 R2:
1 On the Start screen, click Server Manager.
2 Click Add roles and features to start Add Roles and Features
Wizard.
3 On the Before you begin screen, click Next.
4 On the Select installation type screen, confirm that Role-based
or feature-based installation is selected, and then click Next.
5 On the Select destination server screen, select an appropriate
server and then click Next.
6 On the Select server roles screen, click Next.
7 On the Select features screen, select the Desktop Experience
check box under User Interfaces and Infrastructure (Installed)
in the Features list.
8 On the pop-up window, click Add Features.
9 On the Select features screen, click
Next.
10On the Conf
irm installation selections screen, click Install.
11 Restart the computer.
Problem Action
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