Chapter 6
Maintenance
This chapter describes maintenance once the ETERNUS DX starts to be operated.
6.1 Periodic Backup
In case of an unexpected problems, important data should be regularly backed up.
•
We recommend that you backup important data regularly. If the ETERNUS DX fails
and the data has not been backed up, it may be lost.
6.2 Maintenance Service
This section explains the ETERNUS DX maintenance service.
When performing maintenance service, the maintenance engineer connects a PC used for maintenance to
the ETERNUS DX. Also, the maintenance engineer may require information that is necessary for perform-
ing maintenance operations. If the maintenance engineer has any requirement, we ask that they be han-
dled.
6.2.1 Maintenance Support Period
The standard maintenance support period for ETERNUS DX is five years from the date of purchase, or is de-
fined in your service level agreement (SLA). Contact your sales representative for details if you prefer to ex-
tend the period.
6.2.2 Replacing Batteries
The batteries of the ETERNUS DX100 S4/DX200 S4 are expendable components that need to be replaced peri-
odically.
Batteries can be replaced during regular maintenance free of charge. For customers without a maintenance
contract, replacement requests (payment required) must be made.
110
FUJITSU Storage ETERNUS DX100 S4/DX200 S4, ETERNUS DX100 S3/DX200 S3 Hybrid Storage Systems Operation Guide (Basic)
Copyright 2017 FUJITSU LIMITED
P3AM-7662-09ENZ0
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