7.2 Required Information for Inquiries
Before contacting your maintenance engineer when trouble occurs, prepare the information that is shown
below. For details on the maintenance service, refer to "6.2 Maintenance Service" (page 110).
● The Model Name and the Serial Number of the ETERNUS DX
This information can be checked by using a device ID label, ETERNUS Web GUI, or ETERNUS CLI.
MODEL. ETxxxxx
SERIAL. xxxxxxxxxx
Model name
Serial number
Device ID label
ETERNUS Web GUI screen
ETERNUS CLI ("show enclosure-status" command)
Output example of the ETERNUS DX100 S3
CLI> show enclosure-status
Storage System Name [ETERNUS DX100 S3]
Enclosure View
Model Upgrade Status [Not Upgraded]
Model name
Serial number
Serial Number [xxxxxx]
Model Name [ETxxxxxx]
:
Model name - Serial number
● Details about the Trouble, Any Actions Taken, and the Results of These Actions
●
The Devices That Are Connected to the ETERNUS DX
•
The models of the server and network devices
•
The power synchronized unit model
•
The UPS model
● Log/Dump Information of the ETERNUS DX
When your maintenance engineer asks for the log/dump information of the ETERNUS DX, obtain the required
log/dump information using the log/dump collection function of ETERNUS Web GUI.
For details on obtaining the log/dump information, refer to "Web GUI User's Guide (Settings)".
Chapter 7
Troubleshooting
7.2 Required Information for Inquiries
120
FUJITSU Storage ETERNUS DX100 S4/DX200 S4, ETERNUS DX100 S3/DX200 S3 Hybrid Storage Systems Operation Guide (Basic)
Copyright 2017 FUJITSU LIMITED
P3AM-7662-09ENZ0
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