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Chapter 9: Troubleshooting
The secondary hard drive is not recognized
■ The modular drive may not be inserted completely into the drive
bay. Press the drive into the bay, then try to access the drive again.
Internet
You cannot connect to the Internet
■ If you are using a dial-up modem, make sure that the modem cable
is plugged into the modem jack and not the Ethernet network jack.
See “Right” on page 12 and “Back” on page 87 to make sure that the
connections have been made correctly.
-OR-
If you are using a cable or DSL modem, make sure that the modem
cable is plugged into the Ethernet network jack and not the modem
jack. See “Right” on page 12 and “Back” on page 87 to make sure
that the connections have been made correctly.
■ Make sure that you do not have a problem with your modem. For
more information, see “Modem (dial-up)” on page 117.
■ Make sure that your account with your Internet service provider (ISP)
is set up correctly. Contact your ISP technical support for help.
You see an “Unable to locate host” message and are unable to browse
the Internet
This problem can occur when you have typed a URL (Web address)
incorrectly, you have lost your Internet connection, or your ISP is having
technical difficulties.
Double-check the URL or try a different URL. If the error message still
appears, disconnect from the ISP connection and close your browser, then
reconnect and open the browser. If you still get the error, your ISP may
be having technical difficulties.
Help and
Support
For more information about troubleshooting Internet
connections, click Start, then click Help and Support.
Type the keyword troubleshooting connections in the
Search box , then click the arrow.
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