9. TROUBLESHOOTING
9-12
(7) Screen display blinks or screen contents are displayed again after blackout in some cases.
<Possible cause>
Windows® is performing a process to correctly recover the graphics function if the graphics
driver takes time in response due to a high load on the system.
(8) A blue screen is/was displayed.
<Possible cause>
There is an error in the OS or in the equipment.
1. In the case of this phenomenon, when a balloon message “Response stop and recovery of
display driver” appears or when a warning log of event ID4101 is recorded in the event log,
reduce the system load and use the system with a load that does not cause this kind of
indication or recording.
<Action>
1. If the blue screen is still displayed, record the STOP error code (0x00000080 and so on) or
distinguished name (NMI_HARDWARE_FAILURE and so on).
2. If you cannot record the STOP error code, search the “System” category in the event log for
the STOP error code.
3. Check the description in “9.3 STOP Error Codes” to determine what caused the memory
dump to be collected.
4. When you request an analysis of the memory dump (a service provided for a fee), save the
log after you restart the equipment (see “8.4 Maintenance Operation Commands”) and
contact our sales representatives.
<Action>
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