Honeywell HON-CGW-MBB User Manual

CLSS Gateway - Installation and Users’ Manual | P/N:LS10248-000HW-E | REV. F | FEB/11/2022 40
Troubleshooting Post-Installation Activities
6.2 Troubleshooting
Issues that may occur during the gateway’s operation can be resolved on your own using
the tables below or by contacting Honeywell Technical Support. The issues can be either
LED-indicated issues or other issues.
6.2.1 To Troubleshoot LED-Indicated Issues
When an LED status indicates issues, refer to the below table to determine their possible
fixes.
Table 6.1: LED-Indicated Issues and Possible Fixes
SOM: Power LED-Indicated Issues
Power LED Status Other LEDs’ Status Possible Fixes
OFF All other LEDs are OFF • Ensure that the gateway board’s
power source is supplying the
required 24V DC power.
ON All other LEDs are OFF • Do the following:
1. Remove all the connected cables.
2.Wait for one minute.
3.Reconnect all the cables.
4.Ensure that the gateway board is
getting its 24V DC power.
If the above steps do not fix the issue,
contact Honeywell Technical Support.
DL2: Trouble LED-Indicated Issues
Trouble LED Status Other LEDs’ Status Possible Fixes
ON and SOLID Amber Any • It is a critical issue. Contact
Honeywell Technical Support.
Flashing Amber once
per second
• DL3 The panel LED is OFF
• DL4 The CLSS Site Manager
LED is flashing once per
second
Check the following and correct if
necessary:
• The cable connections at the
gateway’s port and at the panel’s
port
• The cable connecting the
gateway board and the panel
Flashing Amber once
per second
• DL3 The panel LED is flashing
once per second
• DL4 The CLSS Site Manager
LED is OFF
Check the following and correct if
necessary:
• Internet connectivity
• Eth1 cable connections at the
gateway board side and at the
panel side
• The Eth1 cable
DL3: Panel LED-Indicated Issues
Panel LED Status Other LEDs’ Status Possible Fixes
OFF • DL2 The Trouble LED is OFF Check the following and correct if
necessary:
• The cable connections at the
gateway board side and at the
panel side
• The Eth2 cable connecting the
gateway board and the panel

Honeywell HON-CGW-MBB Specifications

General

Brand	Honeywell
Model	HON-CGW-MBB
Category	Gateway
Language	English