NOTE:
LTO 2 and 3 tape drives must be empty to download support tickets. LTO 4 tape drives with firmware
newer than H36W (FC), B34W (parallel SCSI) or U24W (SAS) will automatically generate a support
ticket during an unload and that ticket may be downloaded at any time. LTO 4 tape drives with older
firmware must be empty to download a support ticket. Gathering a current ticket for an LTO 4 tape
drive may cause a temporary performance decrease while the ticket is generated.
Figure 77 Support: Support Ticket page
.
HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service
guide 103
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