Table 30 Failure/attention indications displayed on the front panel
SolutionProblem
Export the data cartridge marked with an ! in the inventory. The cartridge
is either damaged, incompatible with the drive, or the wrong type for
the attempted operation. For the MSL2024, see “Moving tapes in the
Library (Operations > Move Tape)” on page 123 for more information.
For the MSL4048, MSL8048, and MSL8096, see“Moving Media
(Operations > Move Media)” on page 138.
“!” in operator panel inventory
display.
Look up the error code, try to resolve the failure, and power cycle the
device (see “Error codes” on page 180). On the MSL2024 OCP, press
Enter to see the error message for the error code.
The LCD displays an error code.
Table 31 Tape movement problems
SolutionProblem
Try the following steps, in this order, to remove the stuck tape.
NOTE:
The tape drive must rewind the tape before ejecting it. This can take
as long as five minutes, depending on how much tape must be
rewound. Once the tape is rewound, the eject cycle will take fewer
than 16 seconds.
The READY light flashes while the tape rewinds. Wait for the tape
to finish rewinding before attempting another operation.
1. Attempt to unload the tape from your backup software.
2. Shut down the backup software and stop the operating system's re-
movable storage services. From the OCP, attempt to unload or move
the tape to a slot. (For MSL2024, see “Moving tapes in the Library
(Operations > Move Tape)” on page 123. For MSL4048, MSL8048,
and MSL8096, see “Moving Media (Operations > Move Me-
dia)” on page 148).
3. Power down the unit, disconnect the cable from the drive, power
up the unit, and wait until the tape drive is idle or ready. From the
OCP, attempt to unload or move the tape to a slot.
4. From the OCP, attempt a force eject or emergency unload operation.
(For MSL2024, see “Forcing the drive to eject a tape (Support >
Force Drive To Eject Tape)” on page 130. For MSL4048, MSL8048,
and MSL8096, see “Force ejecting a drive (Support > Force Drive
Eject)” on page 151)
IMPORTANT:
Inspect the tape cartridge that was stuck. Damage or misplaced
labels on the cartridge could have caused the load/unload failure.
Discard any tape cartridge found to have issues.
Tape stuck in drive.
Troubleshooting160
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