HPE ProLiant DL380 Gen11

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HPE ProLiant DL380 Gen11 Server Maintenance and Service GuideHPE ProLiant DL380 Gen11 Server Maintenance and Service Guide

Part Number: 30-3673C302-004a

Published: June 2023

Edition: 5

Main Page

Customer self repair8
- Parts only warranty service8
- Réparation par le client (CSR)8
- Service de garantie "pièces seules"9
- Riparazione da parte del cliente9
- Servizio di garanzia per i soli componenti9
- Customer Self Repair9
- Parts-only Warranty Service (Garantieservice ausschließlich für Teile)10
- Reparaciones del propio cliente10
- Servicio de garantía exclusivo de componentes10
- Customer Self Repair10
- Garantieservice "Parts Only"11
- Reparo feito pelo cliente11
- Serviço de garantia apenas para peças11
Illustrated parts catalog15
Mechanical components15
Chassis ears spare parts17
Fan cage spare part17
Air baffle spare parts17
Access panel spare parts17
Primary and secondary riser cage spare part18
Tertiary riser cage spare part18
2U bezel spare part18
Rack mounting hardware spare parts18
Cable management arm spare parts18
Miscellaneous blanks spare parts19
System components19
System board assembly spare parts21
DIMM guard spare parts21
DIMM spare parts21
- 4800 MT/s DIMMs21
Processor spare parts22
Fourth Generation Intel Xeon Scalable Processors22
34xx processor spare parts22
44XX processor spare parts22
54XX processor spare parts23
64xx processor spare parts23
84xx processor spare parts24
94xx processor spare parts25
Heatsink spare parts25
Direct liquid cooling solution spare parts26
PCI riser board spare parts26
Storage controller spare parts26
Host bus adapter spare parts27
Infiniband adapter spare parts27
Ethernet adapter spare parts27
OCP 3.0 network adapters28
Drive spare parts29
EDSFF drive spare parts29
NVMe drive spare parts30
SAS drive spare parts30
SATA drive spare parts32
System battery spare part34
Server options34
Energy pack spare parts36
HPE Smart Storage Hybrid Capacitor spare part36
HPE Smart Storage Battery spare part36
Backplane spare parts36
Chassis Intrusion Detection Switch spare part37
Power supply spare parts37
Rear serial port interface spare part37
Accelerator and GPU options spare parts37
Fan spare parts38
Systems Insight Display spare parts38
HPE NS204i-u Boot Device spare parts38
Cable spare parts38
Removal and replacement procedures39
Safety considerations41
Electrostatic discharge41
Symbols on equipment42
Rack warnings and cautions44
Server warnings and cautions45
Rail identification markers46
Rack mounting interfaces48
Preparation procedures48
- Prerequisites48
- About this task48
Server data backup49
Accessing the Systems Insight Display49
- About this task49
- Procedure50
Power down the server50
Releasing the cable management arm50
- Results51
Extend the server from the rack51
- About this task51
- Procedure51
Remove the server from the rack52
- Prerequisites52
- About this task53
- Procedure53
Remove the access panel53
- About this task53
- Procedure53
Remove the air baffle54
- About this task54
- Procedure54
Remove the fan cage55
- About this task55
- Procedure55
Remove the riser cage56
- About this task56
- Procedure56
Power up the server57
- About this task57
Removing and replacing the front bezel58
- Procedure58
- Results59
Removing and replacing the cable management arm59
- About this task59
- Procedure59
- Results61
Removing and replacing the rack rails61
- About this task62
- Procedure62
- Results64
Removing and replacing a drive blank64
- About this task64
- Procedure64
- Results65
Removing and replacing a hot-plug LFF/SFF/E3.S drive65
- About this task65
- Procedure65
- Results66
Removing and replacing a hot-plug E3.S drive66
- About this task66
- Procedure66
- Results67
Removing and replacing a power supply blank67
- About this task67
- Procedure67
Removing and replacing a hot-plug AC power supply68
- About this task68
- Procedure68
- Results69
Removing and replacing the HPE 800 W Flex Slot -48 VDC hot-plug power supply69
- Prerequisites69
- About this task69
- Procedure70
Removing and replacing an HPE 1600 W Flex Slot -48 VDC hot-plug power supply71
- Prerequisites71
- About this task71
- Procedure72
- Results74
Removing and replacing the primary PCIe riser cage74
- About this task74
- Procedure75
- Results75
Removing and replacing the secondary and tertiary PCIe riser cage75
- About this task75
- Procedure75
- Results76
Removing and replacing the PCIe rear wall blank76
- About this task76
- Procedure76
- Results78
Removing and replacing an expansion board78
- About this task78
- Procedure78
- Results79
Removing and replacing the PCIe riser board79
- Prerequisites79
- Procedure79
- Results81
Removing and replacing an expansion slot blank81
- About this task81
- Procedure81
- Results82
Removing and replacing a GPU or accelerator82
- About this task82
- Procedure82
- Results84
Removing and replacing fan blanks84
- Procedure84
Removing and replacing a fan85
- About this task85
- Procedure85
- Results85
Removing and replacing the fan cage85
- About this task85
- Procedure85
- Results86
Removing and replacing the OCP 3.0 adapter blank86
- About this task86
- Procedure86
Removing and replacing the OCP 3.0 adapter87
- About this task87
- Procedure87
Removing and replacing the left chassis ear88
- About this task88
- Procedure88
- Results89
Removing and replacing the right chassis ear power switch module89
- Prerequisites89
- About this task89
- Procedure89
- Results90
Removing and replacing the LFF universal media bay90
- Prerequisites90
- About this task91
- Procedure91
- Results91
Removing and replacing the SFF universal media bay91
- Prerequisites92
- About this task92
- Procedure92
- Results92
Removing and replacing the SFF optical drive93
- Prerequisites93
- Procedure93
- Results95
Removing and replacing the LFF optical drive95
- Prerequisites95
- Procedure95
- Results96
Removing and replacing a front SFF drive cage96
- Prerequisites96
- About this task96
- Procedure96
- Results97
Removing and replacing an EDSFF drive backplane97
- Prerequisites97
- Procedure97
- Results98
Removing and replacing the 8 SFF drive backplane98
- Prerequisites98
- About this task98
- Procedure98
- Results99
Removing and replacing the 2 SFF front drive cage99
- Prerequisites99
- Procedure99
- Results100
Removing and replacing the 2 SFF stacked riser cage backplane101
- Procedure101
- Results102
Removing and replacing the 2 SFF rear stacked drive backplane102
- About this task102
- Procedure102
- Results103
Removing and replacing the 2 LFF riser cage backplane103
- Procedure103
- Results104
Removing and replacing the LFF backplane assembly105
- Prerequisites105
- Procedure105
- Results105
Removing and replacing a front LFF drive backplane106
- Prerequisites106
- Procedure106
- Results107
Removing and replacing the Systems Insight Display107
- Prerequisites107
- Procedure107
- Results108
Removing and replacing the serial port108
- Prerequisites108
- Procedure108
- Results109
Removing and replacing the chassis intrusion detection switch109
- About this task109
- Procedure110
- Results110
Removing and replacing a DIMM110
- About this task110
- Procedure110
- Results112
Removing and replacing an energy pack112
- Procedure112
- Results113
Removing and replacing a type-o storage controller113
- About this task113
- Procedure113
Removing and replacing a type-p storage controller114
- About this task114
- Procedure114
- Results115
Removing and replacing an NS204i-u boot device115
- About this task115
- Procedure115
- Results117
Removing and replacing a processor or heatsink117
- Prerequisites117
- About this task117
- Procedure117
- Results129
Removing and replacing the direct liquid cooling assembly130
- Prerequisites130
- About this task130
- Procedure130
- Results134
Removing and replacing the system battery134
- About this task134
- Procedure135
Removing and replacing the system board136
- Prerequisites136
- Procedure136
- Results141
Troubleshooting141
Troubleshooting resources141
Cabling141
Cabling guidelines141
- Before connecting cables141
- When connecting cables142
- When disconnecting cables142
Cabling diagrams143
- Drive backplanes143
- Power145
- NS204i-u cabling145
- OCP bandwidth145
- Systems Insight Display146
- I/O cabling146
- Front power switch146
- Serial port cabling146
EDSFF cabling147
- EDSFF box 1 port 1147
- Front EDSFF box 1 port 2147
- EDSFF box 1 ports 3 and 4148
- EDSFF box 1 ports 5 and 6148
- EDSFF box 2 ports 1-6149
- EDSFF box 3 port 1150
- EDSFF box 3 port 2150
- EDSFF box 3 ports 3 and 4151
- EDSFF box 3 ports 5 and 6151
8 SFF box 1 cabling152
- 8 SFF box 1: Secondary type-o controller152
- 8 SFF box 1: Primary type-o controller153
- 8 SFF box 1: Onboard controller153
- 8 SFF box 1: to OCP 2154
- 8 SFF box 1: Secondary type-p controller155
- 8 SFF box 1:155
- 8 SFF box 1: Secondary type-p controller156
- 8 SFF box 1: System board157
- 8 SFF box 1: System board157
- 8 SFF box 1: System board158
- 8 SFF box 1: System board158
- 8 SFF box 1-3: Primary and secondary type-p controllers159
- 8 SFF boxes 1 and 2: Primary and secondary type-p controllers160
- 8 SFF box 1: Secondary type-p controller160
8 SFF box 2 cabling161
- 8 SFF boxes 1 and 2: Primary and secondary type-p controllers161
- 8 SFF box 2: Secondary type-p controller162
- 8 SFF box 2: Secondary type-p controller163
- 8 SFF box 2: Primary type-p controller163
- 8 SFF box 2: Primary type-p controller164
- 8 SFF box 2: Secondary type-o controller165
- 8 SFF box 2: Secondary type-o controller165
- 8 SFF box 2: Primary type-o controller166
- 8 SFF box 2 to OCP 1166
- 8 SFF box 2: System board167
- 8 SFF box 2: Secondary type-p controller168
- 8 SFF box 2: Secondary type-p controller168
- 8 SFF box 1-3: Primary and secondary type-p controllers170
- 8 SFF NVMe box 2 to system board cabling170
8 SFF box 3 cabling171
- 8 SFF box 3: System board171
- 8 SFF box 3: Primary type-o controller172
- 8 SFF box 3: Secondary type-o controller172
- 8 SFF box 3: Secondary type-o controller173
- 8 SFF box 3: Primary type-o controller174
- 8 SFF box 3: Primary type-p controller174
- 8 SFF box 1-3: Primary and secondary type-p controllers175
- 8 SFF box 3: Primary type-p controller175
- 8 SFF box 3: Primary type-p controller176
- 8 SFF box 3: Primary type-p controller177
- 8 SFF box 3: System board177
- 8 SFF box 3: System board178
Mid 8 SFF cabling179
- 8 SFF box 7: Primary type-o controller179
- 8 SFF box 7: Secondary type-o controller179
- 8 SFF box 7: Primary type-p controller180
- 8 SFF midplane drive cabling: Type-p controllers181
- 8 SFF midplane drive cabling: Secondary type-p controller181
- 8 SFF midplane drive cabling: Primary type-p controller182
Front 2 SFF cabling182
- 2 SFF box 1: System board182
- 2 SFF box 1: to system board cabling183
- 2 SFF box 1: System board184
- 2 SFF box 1: System board184
- 2 SFF box 1: Secondary type-p controller185
- 2 SFF box 1: Primary type-p controller185
- 2 SFF box 1: Secondary type-p controller186
- 2 SFF box 1: Primary type-p controller187
- 2 SFF box 1: Primary type-o controller187
- 2 SFF box 1: Secondary type-o controller188
- 2 SFF box 1: Primary type-o controller188
- 2 SFF box 1: Secondary type-o controller189
Rear 2 SFF cabling190
- 2 SFF box 6: Primary type-p controller190
- 2 SFF box 5: Primary type-p controller190
- 2 SFF box 5: Tertiary type-p controller191
- 2 SFF box 4: Tertiary type-p controller192
- Secondary 2 SFF riser cage: Secondary Type-p controller192
- Primary 2 SFF riser cage: Secondary type-p controller193
- Secondary 2 SFF riser cage: Primary type-p controller193
- 2 SFF box 6: Secondary type-o controller194
- 2 SFF box 5: Secondary type-o controller195
- 2 SFF box 4: Secondary type-o controller195
- 2 SFF box 5: Primary type-o controller196
- 2 SFF box 4: Primary type-o controller196
LFF cabling198
- LFF box 2 or 3: System board198
- LFF box 2 or 3: Primary type-o controller198
- LFF box 1 and 7: Primary type-o controller199
- LFF box 4 and 5: Primary type-o controller199
- LFF box 2 and 3: Primary type-p controller200
- LFF box 1 and 4: Primary type-p controller201
- LFF box 1 and box 7: Primary type-p controller201
- 2 LFF box 4 and 5: Tertiary type-p controller202
- 2 LFF box 5: Primary type-p controller202
- 2 LFF box 4: Secondary type-p controller203
Riser enablement cabling204
- Primary riser204
- Primary riser204
- Secondary riser205
- Secondary riser206
- Tertiary riser206
- Secondary riser207
- Tertiary riser207
- Tertiary riser208
- Tertiary riser209
- Tertiary riser209
Power cabling210
- EDSFF box 1210
- EDSFF boxes 2 and 3210
- 8 SFF boxes 1-3211
- 4 LFF box 1212
- 4 LFF box 2212
- 4 LFF box 3213
- 2 SFF side-by-side213
- 8 SFF midplane + 2 LFF riser cage + 2 SFF rear stacked power214
- 2 SFF box 4 and 5214
- Smart battery cabling215
GPU cabling215
- GPU power cabling215
- GPU power + sideband cabling216
NS204i-u boot device cabling217
- Data for SFF chassis217
- Data for LFF chassis217
- Power for SFF/LFF218
OCP bandwidth upgrade219
- OCP slot 14219
- OCP slot 15219
- OCP slot 15220
- OCP slot 15221
Systems Insight Display cabling221
I/O cabling222
- SFF optical disk drive222
- LFF optical disk drive222
- LFF DisplayPort223
- SFF UMB USB cabling224
- SFF UMB DisplayPort/USB cabling224
Front power switch cabling225
Serial port cabling225
Component identification226
Front panel components226
- SFF front panel components227
- SFF media bay components227
- 12 LFF front panel components227
- 8 LFF front panel components228
- LFF media bay components228
Front panel LEDs and buttons229
- SFF229
- LFF230
UID button functionality232
Front panel LED power fault codes233
Systems Insight Display LEDs233
Systems Insight Display combined LED descriptions234
Rear panel components237
Rear panel LEDs237
System board components238
System maintenance switch descriptions241
DIMM label identification241
DIMM slot locations242
Heatsink and processor socket components243
HPE Basic Drive LED definitions244
EDSFF SSD LED definitions245
Drive boxes and numbering245
- Front boxes245
- Rear boxes246
- Midplane box (SFF)247
- Midplane box (LFF)247
HPE NS204i-u Boot Device components248
HPE NS204i-u Boot Device LED definitions249
Configuration resources249
Updating firmware or system ROM250
Configuring the server250
Configuring storage controllers251
Managing the HPE NS204i Boot Device252
Deploying an OS252
Configuring security253
Optimizing the server253
Server management253
Managing Linux-based high performance compute clusters254
Safety, warranty, and regulatory information254
Regulatory information254
- Additional regulatory information254
Notices for Eurasian Economic Union255
Turkey RoHS material content declaration256
Ukraine RoHS material content declaration256
Warranty information256
Specifications256
Environmental specifications256
Mechanical specifications257
Power supply specifications257
HPE 800 W Flex Slot Platinum Hot-plug Low Halogen Power Supply257
HPE 1000 W Flex Slot Titanium Hot-plug Power Supply258
HPE 1600 W Flex Slot Platinum Hot-plug Low Halogen Power Supply259
Hot-plug power supply calculations260
Websites260
- General websites260
- Storage websites260
Support and other resources260
Accessing Hewlett Packard Enterprise Support260
- Information to collect260
Accessing updates261
Remote support261
Customer self repair262
Warranty information262
Regulatory information262
- Additional regulatory information262
Documentation feedback262

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