Prerequisites for reconfiguring or reloading software
If all other options have not resolved the problem, consider reconfiguring the system. Before you take this
step, do the following:
Procedure
1. Weigh the projected downtime of a software reload against the time spent troubleshooting intermittent
problems. You might consider starting over by removing and reinstalling the software containing issues.
2. Be sure the server has adequate resources (processor speed, drive space, and memory) for the software.
3. Be sure the server ROM is current.
4. Be sure you have printed records of all troubleshooting information you have collected to this point.
5. Be sure you have two good backups before you start. Test the backups using a backup utility.
6. Check the operating system and application software resources to be sure you have the latest information.
7. If the last-known functioning configuration does not work, try to recover the system with operating system
recovery software. For more information, see the operating system documentation.
Linux resources
For troubleshooting information specific to Linux operating systems, see the Linux for ProLiant website.
To assist in possible LINUX installation issues on HPE ProLiant servers, capture either the sosreport or
supportconfig before contacting Hewlett Packard Enterprise technical support. For more information, see
Linux tools (sosreport and supportconfig).
Linux tools (sosreport and supportconfig)
To assist in possible Linux installation issues on HPE ProLiant servers, Hewlett Packard Enterprise will
request operating system configuration information. To assist Hewlett Packard Enterprise with any
investigation please gather the system configuration information before contacting Hewlett Packard
Enterprise technical support. After contacting Hewlett Packard Enterprise technical support you will be
provided details of how to make the collected information available to Hewlett Packard Enterprise.
For each of the following Linux distributions, use the tool indicated:
• Red Hat Enterprise Linux (and distributions based on RHEL) — sosreport
• SLES — supportconfig
• Ubuntu — sosreport
Other distributions are likely to use either the sosreport or supportconfig. If your distribution does not provide
either, use the distribution provided method of collecting information equivalent to sosreport and/or
supportconfig. If you need to install supportconfig or sosreport, use the standard software management tools
provided by your distribution.
Please note that this may not be the only information you are asked to collect. Hewlett Packard Enterprise
technical support will provide details on how to collect any additional data required. The collection of any extra
data may require you to install additional Hewlett Packard Enterprise or distribution provided software.
Application software issues
Software locks up
Symptom
The software locks up.
Prerequisites for reconfiguring or reloading software 51
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