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HPE ProLiant MicroServer Gen10 Series User Manual

HPE ProLiant MicroServer Gen10 Series
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HPE ProLiant MicroServer Gen10
Troubleshooting Guide
Part Number: 872948-002
Published: September 2017
Edition: 2
Abstract
This document describes common procedures and solutions for troubleshooting the HPE ProLiant
MicroServer Gen10. This document is intended for the person who installs, administers, and
troubleshoots server or storage products. Hewlett Packard Enterprise assumes that you are
qualified to service computer equipment, and trained in recognizing hazards in products with
hazardous energy levels.

Table of Contents

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HPE ProLiant MicroServer Gen10 Series Specifications

General IconGeneral
Product LineHPE ProLiant MicroServer
ProcessorAMD Opteron X3000 Series
Memory Slots2
Networking2x 1GbE ports
MemoryUp to 32 GB DDR4 UDIMM
Storage4 LFF SATA HDD bays (3.5-inch)
RAID SupportRAID 0, 1
Power Supply200W non-redundant power supply
ManagementHPE iLO 5 Standard
Form FactorMicro Tower
Operating System SupportMicrosoft Windows Server, Red Hat Enterprise Linux, SUSE Linux Enterprise Server
WeightApprox. 6.5 kg

Summary

Getting Started and Safety

Important Safety Information

Familiarize yourself with critical safety information before servicing the server.

Equipment Symbols and Warnings

Understand symbols and warnings indicating hazards like electric shock and hot surfaces.

Electrostatic Discharge Prevention

Methods and precautions to prevent electrostatic discharge damage to components.

System Board Assembly Procedures

Troubleshooting Preparation

Gathering Symptom Information

Questions to help identify and record specific server issue symptoms.

Preparing Server for Diagnosis

Steps to ensure the server is ready for diagnostic procedures.

Minimum Hardware Configuration

Guidelines for reducing the server to its minimum hardware configuration for troubleshooting.

Hardware Issues: General and Power

Power Issues

Diagnosing and resolving problems related to server power, including no power and supply issues.

Internal System Issues

Fan and Thermal Issues

Troubleshooting fan, thermal, and unexpected shutdown or reboot problems.

Memory Issues

General Memory Issues

Addressing general memory problems, configuration errors, and uncorrectable errors.

DIMM Configuration Errors

Troubleshooting POST errors related to incorrect DIMM configuration.

Server Memory Detection Issues

Troubleshooting when the server fails to detect new or existing memory.

Drive Issues

Hard Drive and SSD Issues

Troubleshooting when hard drives and SSDs are not displayed or accessible.

External Device Issues

Network Controller Issues

Diagnosing and fixing network controller issues, including those after expansion board installation.

Expansion Board and Boot Errors

Error Messages During System Bootup

Interpreting and resolving error messages that appear during the system boot process.

Software Issues

Operating System Issues

Troubleshooting common operating system problems like lock-ups and error logs.

ROM and Firmware Updates

Updating Firmware

Instructions for updating system firmware and ROM versions.

Software Tools and Solutions

BIOS Configuration and Boot Options

Clearing BIOS Configuration Settings

Methods for clearing the CMOS and resetting BIOS settings to factory defaults.

Security Features and Storage Utilities

HPE Smart Storage Administrator and USB Support

Firmware Update Procedures

System Maintenance and Software Updates

Troubleshooting Resources

Support and Other Resources

Accessing Hewlett Packard Enterprise Support

Methods for obtaining live assistance and accessing technical documentation from HPE.

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