Cause
• The software might be incompatible with other software on the server.
• Known issues might exist with the software.
• The server configuration might have changed.
• The server might be infected by a virus.
Action
1. Check the application log and operating system log for entries indicating why the software locked up.
2. Check for incompatibility with other software on the server.
3. Check the support website of the software vendor for known issues.
4. Review log files for changes made to the server that might have caused the issue.
5. Scan the server for viruses with an updated virus scan utility.
Errors occur after a software setting is changed
Symptom
The system locks up after settings were changed.
Cause
The new system settings are not supported.
Action
Check the system logs to determine what changes were made. Then, change the settings back to the original
configuration.
Errors occur after the system software is changed
Symptom
Errors occur after the system software is changed.
Action
Change the settings back to the original configuration. If more than one setting was changed, change the
settings back one at a time to isolate the cause of the issue.
Errors occur after an application is installed
Symptom
Errors occur after an application is installed on a server.
Action
• Check the application log and operating system log for entries indicating why the software failed.
• Check system settings to determine if they are the cause of the error. You might need to obtain settings
from the server setup utility and manually set the software switches. For more information, see the
application documentation, the vendor website, or both.
• Check for overwritten files. To determine which files are added by the application, see the application
documentation.
• Reinstall the application.
• Verify that you have the most current drivers.
52 Errors occur after a software setting is changed
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