Support and other resources
Accessing Hewlett Packard Enterprise Support
• For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website:
http://www.hpe.com/assistance
• To access documentation and support services, go to the Hewlett Packard Enterprise Support Center
website:
http://www.hpe.com/support/hpesc
Information to collect
• Technical support registration number (if applicable)
• Product name, model or version, and serial number
• Operating system name and version
• Firmware version
• Error messages
• Product-specific reports and logs
• Add-on products or components
• Third-party products or components
ClearCARE technical support
Support for ClearOS and ClearVM is not provided by Hewlett Packard Enterprise. Support for ClearOS
and ClearVM is purchased and delivered by ClearCenter. You can purchase single support incidents by
submitting a support ticket to ClearCenter, or you can purchase a Bronze, Silver, Gold, or Platinum
ClearCARE subscription. For more information, go to the ClearOS website:
https://www.clearos.com/
Several levels of professional technical support are available to licensed users. For more information, go
to the ClearCARE support website:
https://www.clearos.com/products/support/clearcare-overview
Accessing updates
• Some software products provide a mechanism for accessing software updates through the product
interface. Review your product documentation to identify the recommended software update method.
• To download product updates:
Hewlett Packard Enterprise Support Center
www.hpe.com/support/hpesc
Support and other resources 97
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