Chapter 26 Troubleshooting
B222s User’s Guide
174
4 Turn the LTE Device off and on.
5 If the problem continues, contact the vendor.
26.3 LTE Device Access and Login
I forgot the IP address for the LTE Device.
1 The default IP address is 192.168.1.1.
2 If you changed the IP address and have forgotten it, you might get the IP address of the LTE Device
by looking up the IP address of the default gateway for your computer. To do this in most Windows
computers, click Start > Run, enter cmd, and then enter ipconfig. The IP address of the Default
Gateway might be the IP address of the LTE Device (it depends on the network), so enter this IP
address in your Internet browser.
3 If this does not work, you have to reset the device to its factory defaults. See Section 1.7 on page
20.
I forgot the password.
1 The default admin password is 1234 and the default user password is 1234.
2 If you can’t remember the password, you have to reset the device to its factory defaults. See
Section 1.7 on page 20.
I cannot see or access the Login screen in the web configurator.
1 Make sure you are using the correct IP address.
• The default IP address is 192.168.1.1.
• If you changed the IP address, use the new IP address.
• If you changed the IP address and have forgotten it, see the troubleshooting suggestions for I
forgot the IP address for the LTE Device.
2 Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide.
3 Make sure your Internet browser does not block pop-up windows and has JavaScript and Java
enabled. See Appendix C on page 219.
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