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your phone in the rear pocket of your pants and you sit on a chair, your phone may easily
bend. If you are sure that no external force has been applied to your phone and your phone
still bends, take your phone to an authorized Huawei service center. If you have any other
questions, please contact us.
8.13 Why is my phone's charging port seem black and
used?
Before delivery, your phone has been tested in multiple aspects, including charging and USB
cable connecting, so the charging port may seem black.
8.14 Why do I feel the power button unstable?
A certain gap is designed to be reserved to provide a good button feel. The gap is 0.2 mm for
Huawei phones. Check whether your phone's functions and button feel are normal. If not, take
your phone to an authorized Huawei service center for inspection.
8.15 How can I turn on the screen if the power button does
not work?
Check whether the power button works properly after you remove the protective cover. If yes,
you may firmly press the button after the protective cover is used.
8.16 Why are there two black bars on the USB port of a
new phone?
Before delivery, your phone has been tested in multiple aspects, including charging and USB
cable connecting, so there may be two black bars inside the USB port.
8.16.1 Is my phone's warranty still valid if I remove the network
access license or the license is damaged?
Yes.
8.17 Why can't I take out the microSD card inserted in the
SIM card tray?
1. Vertically insert Huawei delivery-attached eject tool into the hole on the card tray and
push hard for the card tray to pop out. Then, remove the card tray from the phone (for
details, see the User Guide or the guidance video on Youku).
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General
Weight and Dimensions
