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the shooting object contains a scene with a low degree of contrast, resulting in photos with
obvious bright-and-dark contrast.
3.64 What can I do if I see black spots and smudges on the
viewfinder after I use the camera for several months?
1. Wipe the rear protective lens of the camera clean and make sure the lens is clean. Also
check that the protective lens is not scratched by other sharp objects.
2. If you still see smudges, you may have dropped your phone and damaged the camera.
Those black spots and smudges may be caused by the scraps inside the camera. The camera
module is a precision component and cannot be opened, but you can face the phone screen in
front of you and hold your phone with your right hand while keep your left hand unmoved.
Flap the phone against your left hand to shake the scraps outside the imaging area of the
camera.
3. If the problem persists, take your phone to a nearby maintenance outlet for repair.
3.65 Why is the photo focus unclear after I dropped my
phone to the ground?
The focusing assembly of your phone's camera is a precision component. If you drop your
phone to the ground, this component may be broken, resulting in focusing failures. In this
case, you can take your phone to a nearby maintenance outlet for repair.
3.66 What can I do if I can't use the flash?
1. Set the flash mode to mandatory . The flash will always turn on when you are taking a
photo or shooting a video.
2. If the flash mode is set to auto , the camera will turn on or off the flash based to the
ambient light. If you want to turn on the flash in a bright environment, enable mandatory flash
mode.
3. Check that your phone is not charging. Otherwise, the flash cannot be used.
4. Check that your phone has sufficient battery.
Your phone automatically disables flash when the battery level is low.
Charge your phone if necessary.
The flash may not turn on if your phone is overheated or the flash is too frequently used. Wait
for a while and try again.
5. Check that scanning software is disabled. Otherwise, the flash cannot be used.
If the problem persists, contact Huawei technical support or take your phone to an authorized
Huawei service center.
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