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14.6 What can I do if my phone generates excessive heat
when I am playing games?
Games consume more battery power than calls, videos, and music. It is recommended that
you do not play games while your phone is charging. Also you can close all background
applications when you are playing games or set the volume level to medium to reduce the heat
and increase your phone's battery life.
14.7 Why does my phone generate excessive heat when I
am playing songs?
It is normal if you feel that your phone is overheated when you are listening to songs with the
screen turned on, especially in hot weathers. Your phone's music playback quality has been
improved and more heat may be generated while songs are playing. Therefore, do not play
songs through the speaker for a long time at a large volume. However, your phone may
generate excessive heat if you are listening to songs while downloading music files and
performing other operations on your phone's screen. Therefore, do not download music files
or perform other operations while you are listening to songs.
14.8 Why does my phone generate excessive heat when I
am making phone calls?
The heat generated by your phone increases rapidly when the signal reception is poor. Your
phone provides the industry leading heat control function for calls. If you still feel that your
phone generates too much heat during calls, check whether your phone's reception is poor. To
reduce the power consumption and heat generated by your phone, it is recommended that you
do not keep your screen on for a long time during calls, or charge your phone during calls.
14.9 What can I do if my phone generates excessive heat?
1. Enable power saving mode.
Go to Settings > Power saving and choose a power saving mode. To properly allocate your
phone's battery power, it is recommended that you choose smart power saving mode for
normal use and ultra power saving mode when your phone's battery level is low.
2. Close applications that consume too much batter power.
To check the power consumption of your applications: Go to Settings > Battery and check
the power consumption of each application. If you do not often use the applications that
consume much battery power, close them.
3. Close background applications.
Touch and hold the Recent button on the navigation bar, and then swipe up on the applications
not in use to close them.
4. Close applications that are running at the same time.
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