7
1.18 Why can't my phone connect to the router over the
Wi-Fi network and why does my phone fail to obtain an
IP address?
Check whether the dynamic DHCP address allocation is enabled on the router. Do not set the
DHCP duration to a short interval. The recommended DHCP duration is 2 hours or longer. If
the dynamic DHCP address allocation is enabled on the router, set a static IP address for your
phone.
1.19 Why does the Wi-Fi network speed become slow or
the signal become poor?
1. Do not touch the Wi-Fi antenna on your phone.
2. If your phone is far from the Wi-Fi router or is isolated from the Wi-Fi router by a wall,
the signal strength is weakened, resulting in a decreased network speed or poor signal
quality.
3. Make sure your phone's protective cover is made of plastics or leather instead of metal,
because the metallic protective cover blocks your phone's antenna signals.
4. Check the specifications of the router. If the router supports 5 GHz Wi-Fi, place the
router at a higher position.
5. Check whether other devices are transmitting massive data traffic, for example, using
Huawei MediaQ to watch TV or using the laptop to download movies. If yes, properly
arrange the network resources.
6. Use the Speedtest or similar software to test the Wi-Fi rate.
7. Connect to Wi-Fi near the router.
1.20 Can my phone be connected to an iPhone over
Bluetooth?
No. Your phone can't be connected to iPhones or phones of other brands using Bluetooth.
1.21 Why does the call using the Bluetooth headset have
noise and intermittent problems?
1. Check whether the Wi-Fi is enabled. If yes, disable the Wi-Fi and enable it again. Then,
check whether the problem is solved.
2. Check whether a radio interference source exists, whether the Bluetooth headset is
beyond the working range, or whether obstacles (such as a wall) exist.
3. Connect the Bluetooth headset to another phone and check whether the same problem
occurs. If yes, replace the Bluetooth headset. If no, take your phone and the Bluetooth
headset to an authorized Huawei service center.