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16.5 What can I do if the system update notification is still
available after my phone has just been updated?
Make sure you phone is connected to a mobile or Wi-Fi network after the update.
16.6 Why does my phone display the parsing or
installation package verification failure message after the
update package installation fails?
Your network condition may be poor, so the downloaded installation package is not complete.
Re-download the installation package. If the network condition is still poor, use another
network or download the package at another time.
16.7 Can I back up my contacts groups?
No.
16.8 How do I update my phone?
It is recommended that you back up the data, such as contacts, messages, and call logs that are
on your phone before update.
Online update: Connect to a mobile or Wi-Fi network before the update.
Go to Settings > System updates > Online update and update your phone.
Local update: Go to the Huawei Downloads Page and download the software update
package. Update your phone according to the update instructions.
If your phone supports OTG, update your phone using a storage device.
1. Use a USB OTG cable to connect your phone to a USB flash drive. The authorized
Huawei USB OTG cable is recommended. To purchase a USB OTG cable, contact your
device vendor.
2. Go to the Huawei Downloads Page, download the software update package, and copy the
dload folder to the root directory of the USB flash drive.
3. Go to Settings > Updater > Menu > Local update and follow the onscreen instructions
to perform an update.