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You may notice a slower connection speed when in power saving mode. You can change the
settings in Settings > Power Saving.
You can use speed test software to test your bandwidth, but you must be sure to select the
same server. Selecting a different server will result in significant differences in the test results.
Try following the steps below:
1. Check whether background apps are using the Internet connection.
2. Carry out a comparison test on another phone: insert your SIM card into another phone or
insert another SIM card connected to the same network into your phone. If the connection
speed is still slow, go to your carrier's local branch for a replacement SIM card.
3. Exit the app and then relaunch it, or uninstall and then reinstall the app.
4. Disable and then re-enable mobile data. Turn on airplane mode and then turn the airplane
mode off again.
5. Go to Settings > Wireless and Networks > More > Mobile Networks > Access Point
Names and then select Reset to default.
6. Restart your phone.
10.6 Why does the signal strength become poor when I
place my phone on metallic objects or use a cover made of
metal?
The RF antenna is installed in the bottom of your phone. When you place your phone on
metallic objects, the antenna is close to the metal,
10.7 Why can't my phone access the Internet or use data
services?
I. Insert the card and power on your phone.
1. Make sure the SIM card is normal. The new card or cut card may encounter the network
access problems. Use the SIM card on another phone. If the other phone also fails to
access the Internet, replace your card at the customer counter.
2. Make sure you have sufficient balance in your account and there is sufficient data traffic
quota of your data plan.
3. For a dual-card phone, make sure the data traffic is activated for the current card (if the
data traffic is successfully activated, Up and Down arrows are displayed near the signal
bar. You can set the data traffic in Settings > Dual card management.
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