11
1.36 Why does my phone fail to connect to a public Wi-Fi
network?
The IP resources provided by a router on a public Wi-Fi network are limited. You can try to
connect to the public Wi-Fi network when only a few users are using the public Wi-Fi
network or at a place with fewer users.
1.37 Why does my phone fail to access the Internet after it
is connected to the home Wi-Fi network?
1. Check whether other phones can successfully access the Internet. If not, check whether
the network is normal.
2. Check whether multiple routers in your home are cascaded. If yes, correctly configure
the cascading network.
3. If the problem is not caused by the above reasons, restart your phone or the router.
1.38 Why does my phone fail to access the Internet after it
is connected to the public Wi-Fi network?
1. In the public areas such as KFC, Starbucks, railway station, or airport, you can find a
place with fewer users to try again.
2. In the public areas such as hotels and restaurants, check whether the hotspots are
available with the hotel and restaurant staff. If yes, restart your phone.
1.39 Why does my phone fail to access the Internet after it
is connected to a private Wi-Fi hotspot?
1. When another device serves as a hotspot and your phone fails to access to the Internet,
you can check whether the device serving as the hotspot can successfully access the
Internet or whether other phones can successfully access the Internet.
2. Set the Wi-Fi channel to channel 11 to avoid interference from other devices.
3. If the problem persists, restart your phone or the device serving as the hotspot.
1.40 Why does the network speed become slow after my
phone is connected to a Wi-Fi hotspot?
1. Check whether other devices are using the network at the same time, for example, using
Huawei MediaQ to watch TV or using the laptop to download movies. If yes, properly
arrange the network resources.
2. Test the Wi-Fi rate using the Speedtest software.
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