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3. If the preceding solution does not work, back up important data and restore your phone to
its factory settings.
14.12 Why does it take a long time to charge my phone?
1. Make sure the two ends of the data cable are properly attached to your phone and the
charger.
2. If you are using a small-load charger and a computer USB cable (that generally has a
limited current of 500 mA), the charging current is small, resulting in a long charging time. It
is recommended that you use the 5 V 2 A or 9 V 2 A charger that comes with your phone.
3. Quickly reconnect your phone to the charger and make sure the charging cable connector is
properly inserted to your phone. Reinsert the charger to the charging dock and make sure the
charger is properly inserted to the charging dock.
4. If the problem persists, take your phone to an after-sales service outlet.
14.13 Why does it take a long time to charge my phone
when it is generating excessive heat?
Your phone is provided with the Huawei's unique overheat protection. When your phone is
overheated, it will limit the charging circuit. You can close some applications such as video
and games, or power off your phone. After your phone's temperature decreases, your phone
can be charged properly.
14.14 Why does my phone sometimes repeatedly restart
after it is connected to a charger and powered on?
When your battery is over discharged, the power supply is insufficient when your phone is
connected to a small-load charger, resulting in insufficient current that causes the repeated
restarts of your phone. Use the 5 V 2 A or 9 V 2 V charger that comes with your phone to
provide sufficient current for your phone.
14.15 How do I save my phone's battery power?
1. Set your phone to close unwanted applications when you turn off the screen.
Choose Settings > Power saving > Protected apps and deselect the power-intensive
applications and other unwanted applications. Then the deselected applications will be
automatically closed after the screen is turned off.
2. Adjust your screen brightness.
To turn on ROG technology: Go to Settings > Display > Brightness and drag the slider to
adjust the screen's brightness.
3. Reduce the time for the screen to go to sleep when the screen is idle.