Chapter 5. Diagnosing problems and troubleshooting
A software error or a hardware failure can cause a problem with the system. The
following topics contain problem analysis instructions to help you determine the
cause of a problem and resolve it.
Table 11 describes the servicing task and the section that contains information
supporting the task.
Table 11. IBM AnyPlace Kiosk task information
Task Go to
Diagnosing a problem using the diagnostic
processor.
“Preliminary checklist” and “Using the
diagnostic processor” on page 64
Update the flash BIOS. “Updating the flash BIOS” on page 72.
Run the CMOS Setup Utility. “Using the CMOS Setup Utility” on page 68.
Using the IBM diagnostics for POS systems. “Using the IBM diagnostics for POS systems
and peripherals package” on page 71
Obtain the part number for a
field-replaceable unit (FRU).
Appendix A, “Field-replaceable units,” on
page 75.
Remove or replace a FRU. Chapter 4, “Removing and replacing FRUs,”
on page 35.
Researching the Knowledgebase
You can determine if a product problem has been resolved. Just review the
symptoms and fixes in the knowledge base by performing the following steps:
1. Go to the IBM Retail Stores Solutions Knowledgebase Web site.
2. Enter your search criteria, for example, kiosk.
3. Click Go.
Preliminary checklist
When you power on the IBM AnyPlace Kiosk, the system performs a power-on
self-test (POST). When the power LED stops blinking, POST is complete. If
multiple beeps occur, perform the following steps to diagnose the problem.
1. Ensure that all AC power is connected and observe the power light to make
sure that it is lit.
2. Ensure that all cables and I/O devices are connected correctly and securely.
3. Make sure that you correctly adjust the brightness setting.
4. Record any error messages or symptoms for troubleshooting.
If you do not observe a specific error indication, continue problem resolution using
the diagnostic processor (see “Using the diagnostic processor” on page 64) and
“Troubleshooting other hardware conditions” on page 67.
Notes:
1. For internal options and peripheral devices, you can use the diagnostics to help
resolve problems.
© Copyright IBM Corp. 2007, 2008 63
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