Chapter 16. IBM Remote Support Manager for Storage 491
Draft Document for Review March 28, 2011 12:24 pm 7914RSM.fm
16.1.4 How RSM for Storage works
RSM for Storage uses an Ethernet connection for problem reporting and a modem (optional)
for remote access by IBM Service, as shown in Figure 16-4. The storage system can be any
supported IBM System Storage DS subsystem.
Figure 16-4 RSM for Storage connection
The RSM for Storage server must have IP connectivity to the Ethernet management ports of
the storage subsystems to be monitored and the management station must be running IBM
Storage Manager’s Event Monitor. All the storage subsystems, the management station, the
e-mail server, and Internet gateway must be accessible from the RSM server without
requiring authorization through a firewall.
If your managed storage subsystems or other SAN devices are on a private management
LAN, a second Ethernet port for accessing your company's SMTP server and the Internet will
be required if your selected RSM server has only a single Ethernet port (see Figure 16-4).
Figure 16-4 shows that some storage subsystems and other SAN devices are managed
through a private management LAN and the others are managed through the customer
intranet. Therefore, the RSM server in this instance needs at least two network adapters.
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