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IBM System x3550 M5 Type 5463 User Manual
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viii
IBM
System
x3550
M5
T
ype
5463:
Installation
and
Service
Guide
9
11
Table of Contents
Default Chapter
5
Table of Contents
5
Safety
9
Safety Statements
11
Chapter 1. The IBM System X3550 M5 Server
17
The IBM Documentation CD
21
Hardware and Software Requirements
21
Using the Documentation Browser
21
Related Documentation
22
Notices and Statements in this Document
23
Server Features and Specifications
23
What Your Server Offers
28
Reliability, Availability, and Serviceability
31
IBM Systems Director
33
Server Controls, Leds, and Power
34
Front View
34
Operator Information Panel
36
LCD Operating Panel Assembly
37
Rear View
39
Server Components
42
System-Board Internal Connectors
43
System-Board External Connectors
43
System-Board Switches, Jumpers, and Buttons
44
System-Board Leds
46
Server Power Features
47
Turning on the Server
47
Turning off the Server
48
Chapter 2. Configuring
51
Updating the Firmware
51
Configuring the Server
52
Using the Serverguide Setup and Installation CD
54
Serverguide Features
54
Setup and Configuration Overview
55
Typical Operating-System Installation
55
Installing Your Operating System Without Using Serverguide
55
Using the Setup Utility
56
Starting the Setup Utility
56
Setup Utility Menu Choices
56
Passwords
60
Using the Boot Manager
62
Starting the Backup Server Firmware
62
The Updatexpress System Pack Installer
63
Using the Integrated Management Module
63
Using the Remote Presence and Blue-Screen Capture Features
64
Obtaining the IMM Host Name
65
Obtaining the IP Address for the IMM
65
Logging on to the Web Interface
66
Using the Embedded Hypervisor
67
Configuring the Ethernet Controller
68
Enabling Features on Demand Ethernet Software
68
Enabling Features on Demand RAID Software
68
Configuring RAID Arrays
68
IBM Advanced Settings Utility Program
69
Updating IBM Systems Director
69
Installing a Newer Version
70
Installing Updates with Your Management Server Is Connected to the Internet
70
Installing Updates with Your Management Server Is Not Connected to the Internet
70
Updating the Universal Unique Identifier (UUID)
71
Updating the DMI/SMBIOS Data
73
Chapter 3. Troubleshooting
77
Start here
77
Diagnosing a Problem
77
Copyright IBM Corp
77
Undocumented Problems
79
Service Bulletins
80
Checkout Procedure
80
About the Checkout Procedure
80
Performing the Checkout Procedure
81
Diagnostic Tools
82
Light Path Diagnostics
84
Power-Supply Leds
85
System Pulse Leds
87
PCI Riser-Card Leds
88
Event Logs
89
Viewing Event Logs through the Setup Utility
90
Viewing Event Logs Without Restarting the Server
91
Clearing the Event Logs
92
Post
92
IBM Dynamic System Analysis
93
DSA Editions
93
Running the DSA Preboot Diagnostic Programs
94
Diagnostic Text Messages
95
Viewing the Test Log Results and Transferring the DSA Collection
95
Automated Service Request (Call Home)
96
IBM Electronic Service Agent
96
Error Messages
96
Troubleshooting by Symptom
96
CD/DVD Drive Problems
97
General Problems
98
Hard Disk Drive Problems
98
Hypervisor Problems
100
Intermittent Problems
101
Keyboard, Mouse, or USB-Device Problems
101
Memory Problems
103
Microprocessor Problems
105
Monitor and Video Problems
105
Network Connection Problems
108
Optional-Device Problems
108
Power Problems
110
Serial-Device Problems
114
Serverguide Problems
115
Software Problems
116
Universal Serial Bus (USB) Port Problems
117
Video Problems
117
Solving Power Problems
117
Solving Ethernet Controller Problems
119
Solving Undetermined Problems
120
Problem Determination Tips
121
Recovering the Server Firmware (UEFI Update Failure)
122
In-Band Manual Recovery Method
122
In-Band Automated Boot Recovery Method
124
Out-Of-Band Method
124
Automated Boot Recovery (ABR)
124
Nx-Boot Failure
125
Chapter 4. Parts Listing, IBM System X3550 M5 Type 5463
127
Replaceable Server Components
127
Structural Parts
133
Power Cords
135
Chapter 5. Removing and Replacing Components
137
Installing Optional Devices
137
Installation Guidelines
138
System Reliability Guidelines
139
Working Inside the Server with the Power on
140
Handling Static-Sensitive Devices
140
Updating the Server Configuration
141
Instructions for IBM Business Partners
141
How to Send DSA Data to IBM
141
Returning a Device or Component
142
Removing and Replacing Server Components
142
Removing and Replacing Consumable and Structural Parts
142
Removing the Cover
142
Replacing the Cover
143
Removing the Air Baffle
145
Replacing the Air Baffle
145
Removing a RAID Adapter Battery or Flash Power Module
146
Replacing a RAID Adapter Battery or Flash Power Module
150
Removing a RAID Adapter Battery or Flash Power Module Holder
154
Replacing a RAID Adapter Battery or Flash Power Module Holder
155
Removing the EIA Bracket
156
Replacing the EIA Bracket
158
Removing and Replacing Tier 1 Crus
159
Removing Hot-Swap Hard Disk Drives
159
Replacing Hot-Swap Hard Disk Drives
160
Removing Simple-Swap Hard Disk Drives
161
Replacing Simple-Swap Hard Disk Drives
162
Removing the 2.5-Inch Hot-Swap Rear Hard Disk Drive Kit
164
Replacing the 2.5-Inch Hot-Swap Rear Hard Disk Drive Kit
166
Removing the DVD Drive
169
Replacing the DVD Drive
172
Removing the DVD Drive Cable
175
Replacing the DVD Drive Cable
178
Removing a Memory Module
180
Memory Module Installation
181
DIMM Installation Sequence
184
Replacing a Memory Module
184
Removing a PCI Riser-Card Assembly
186
Replacing a PCI Riser-Card Assembly
188
Removing an Adapter
193
Replacing an Adapter
196
Removing a Serveraid SAS/SATA Controller
202
Replacing a Serveraid SAS/SATA Controller
203
Removing the Serveraid Adapter Memory Module
208
Replacing the Serveraid Adapter Memory Module
209
Removing a Thermal Kit (Hot-Swap Fan)
210
Replacing a Thermal Kit (Hot-Swap Fan)
211
Removing a Power Supply
212
Removing a Hot-Swap Ac Power Supply
212
Replacing a Power Supply
214
Replacing a Hot-Swap Ac Power Supply
214
Removing a Hot-Swap Hard Disk Drive Backplane
217
Replacing a Hot-Swap Hard Disk Drive Backplane
219
Removing a Simple-Swap Hard Disk Drive Backplate
225
Replacing a Simple-Swap Hard Disk Drive Backplate
227
Removing a USB Embedded Hypervisor Flash Device
232
Replacing a USB Embedded Hypervisor Flash Device
233
Removing the System Battery
234
Replacing the System Battery
236
Removing the Media Cage
238
Replacing the Media Cage
240
Removing the Front USB Connector Assembly
242
Replacing the Front USB Connector Assembly
244
Removing the Front Video Connector Assembly
246
Replacing the Front Video Connector Assembly
248
Removing the Operator Information Panel Assembly
250
Replacing the Operator Information Panel Assembly
253
Removing the LCD System Information Display Panel
255
Replacing the LCD System Information Display Panel
256
Removing the COM Port Bracket
257
Replacing the COM Port Bracket
258
Removing the Security Bezel
260
Replacing the Security Bezel
262
Removing and Replacing Tier 2 Crus
263
Removing a Microprocessor and Heat Sink
263
Replacing a Microprocessor and Heat Sink
268
Thermal Grease
274
Removing the System Board
276
Replacing the System Board
279
Appendix A. Integrated Management Module 2.1 (IMM2.1) Error Messages
285
IMM Events that Automatically Notify Support
286
Appendix B. UEFI/POST Diagnostic Codes
681
Appendix C. DSA Diagnostic Test Results
701
DSA Broadcom Network Test Results
701
DSA Brocade Test Results
710
DSA Checkpoint Panel Test Results
718
DSA CPU Stress Test Results
719
DSA Emulex Adapter Test Results
722
DSA EXA Port Ping Test Results
725
DSA Hard Drive Test Results
727
DSA Intel Network Test Results
729
DSA LSI Hard Drive Test Results
734
DSA Mellanox Adapter Test Results
735
DSA Memory Isolation Test Results
738
DSA Memory Stress Test Results
808
DSA Nvidia GPU Test Results
811
DSA Optical Drive Test Results
817
DSA System Management Test Results
821
DSA Tape Drive Test Results
832
Appendix D. Getting Help and Technical Assistance
837
Before You Call
837
Using the Documentation
838
Web
838
How to Send DSA Data to IBM
838
Creating a Personalized Support Web Page
839
Software Service and Support
839
Hardware Service and Support
839
IBM Taiwan Product Service
839
Notices
841
Trademarks
842
Important Notes
842
Particulate Contamination
843
Documentation Format
844
Telecommunication Regulatory Statement
844
Electronic Emission Notices
845
Federal Communications Commission (FCC) Statement
845
Industry Canada Class a Emission Compliance Statement
845
Avis de Conformité À la Réglementation D'industrie Canada
845
Australia and New Zealand Class a Statement
845
European Union EMC Directive Conformance Statement
846
Germany Class a Statement
846
Japan VCCI Class a Statement
847
Japan Electronics and Information Technology Industries Association (JEITA) Statement
848
Korea Communications Commission (KCC) Statement
848
Russia Electromagnetic Interference (EMI) Class a Statement
848
People's Republic of China Class a Electronic Emission Statement
848
Taiwan Class a Compliance Statement
849
Power Cord Safety Statement
851
Index
853
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IBM System x3550 M5 Type 5463 Specifications
General
Brand
IBM
Model
System x3550 M5 Type 5463
Category
Server
Language
English
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