Table 14. Monitor and video's symptoms and actions (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained
technician.
v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints,
tips, and new device drivers or to submit a request for information.
Symptom Action
The screen is blank.
1. If the server is attached to a KVM switch, bypass the KVM switch to eliminate
it as a possible cause of the problem: connect the monitor cable directly to the
correct connector on the rear of the server.
2. The IMM2.1 remote presence function is disabled if you install an optional
video adapter. To use the IMM2.1 remote presence function, remove the
optional video adapter.
3. If the server installed with the graphical adapters while turning on the server,
the IBM logo displays on the screen after approximately 3 minutes. This is
normal operation while the system loads.
4. Make sure that:
v The server is turned on. If there is no power to the server, see “Power
problems” on page 94.
v The monitor cables are connected correctly.
v The monitor is turned on and the brightness and contrast controls are
adjusted correctly.
5. Make sure that the correct server is controlling the monitor, if applicable.
6. Make sure that damaged server firmware is not affecting the video; see
“Updating the firmware” on page 35.
7. Observe the checkpoint LEDs on the system board; if the codes are changing,
go to step 6.
8. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. Monitor
b. Video adapter (if one is installed)
c. (Trained technician only) System board.
9. See “Solving undetermined problems” on page 104.
The monitor works when you
turn on the server, but the
screen goes blank when you
start some application
programs.
1. Make sure that:
v The application program is not setting a display mode that is higher than
the capability of the monitor.
v You installed the necessary device drivers for the application.
2. Run video diagnostics (see “Running the DSA Preboot diagnostic programs”
on page 78).
v If the server passes the video diagnostics, the video is good; see “Solving
undetermined problems” on page 104.
v (Trained technician only) If the server fails the video diagnostics, replace the
system board.
90 IBM System x3550 M5 Type 5463: Installation and Service Guide
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