Chapter 4 — Troubleshooting and Maintaining the Printer
EasyCoder PD42 Printer User’s Guide 47
To enter Dumpmode from Setup
1 Enter Setup by pressing ( ).
2 Navigate to Te s t / S e r v i c e > Data Dump.
3 Select Yes.
4 To exit Dumpmode, reboot the printer.
Contacting Product Support
If you cannot find the answer to your problem in the
“Troubleshooting and Maintaining the Printer” section, you can
visit the Intermec technical knowledge base (Knowledge Central)
at intermec.custhelp.com to review technical information or to
request technical support. If you still need help after visiting
Knowledge Central, you may need to call Product Support. To
talk to an Intermec Product Support representative in the U.S.A.
or Canada, call:
1-800-755-5505
Outside the U.S.A. and Canada, contact your local Intermec
representative.
Before you call Intermec Product Support, make sure you have
information about your printer model ready.
The machine and serial number labels are attached to the
printer’s rear plate, and contain information on type, model and
serial number as well as AC voltage and frequency.
Adjusting the Printer
This section describes some of the adjustments you can perform
to solve problems related to printout quality.
Preventing Ribbon Wrinkling
If you have problems with transfer ribbon getting wrinkled, you
can attempt to adjust ribbon tension or ribbon shield.
To adjust ribbon tension
1 Push the knob on the ribbon supply hub.
2 Rotate it clockwise to increase breaking force or
counterclockwise to decrease breaking force.
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