Chapter 3 — Troubleshooting and Maintaining the SR61T
28 SR61T Tethered Scanner User’s Guide
Troubleshooting the SR61T
If you have problems using the SR61T, use this chapter to find a
possible solution.
Calling Product Support
To talk to an Intermec Product Support representative:
• In the U.S.A. and Canada, call 1-800-755-5505
• Outside the U.S.A. and Canada, contact your local Intermec
representative. For help, go to www.intermec.com > About Us >
Contact Us.
Before you call Intermec Product Support, make sure you have the
following information:
• SR61T firmware version
• SR61T decode version
• SR61T sub-system version
To get the firmware version, decode version, and sub-system version
1 Run an application that can accept bar code information from the
SR61T:
• If you are using a USB or keyboard wedge cable, use
Microsoft® Notepad.
• If you are using an RS-232 cable, use the EasySet ISCP
Terminal window. For help, see the EasySet software.
2 Scan one of these bar codes:
Get firmware version
Get decode version
Get sub-system version
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