Interroll MultiControl User Manual

Interroll MultiControl
Troubleshooting
Version 2.3 (01/2017) en-US
Translation of original instruction manual
41
Troubleshooting
The MultiControl is a complex system. There are many interactions between all system
components. Naturally, errors can occur in such a system which either result from the conveying
processes or the interaction between the individual components. Not all errors can be shown in
detail and the error location and display location cannot always be allocated to each other.
A better error diagnostics is possible via the PLC.
It troubleshooting is not successful, please contact Interroll support and have the following
information at hand:
• Serial number of the affected MultiControl.
• Details of the configuration
• Details of the LED displays
• Details of the error codes
Error messages
Error message Possible cause Remedy
Communication fault Connection to the PLC is malfunctioning 4 Check bus wiring.
4 Check bus type.
4 Check network address and bus name.
RollerDrive error Error signal of RollerDrive or RollerDrive not
connected to activated motor output
4 Check motor configuration.
4 Ensure that all RollerDrive are correctly
connected.
4 Check for malfunctions according to the
RollerDrive operating instructions.
Voltage supply for motors
is missing
4 Check supply voltage.
(Is emergency stop activated?)
Undervoltage Voltage supply is below 19 V 4 Ensure that the supply voltage is above
22.8V.
Overvoltage Voltage supply is above 25.2V 4 Ensure that the supply voltage is below
25.2V.

Interroll MultiControl Specifications

General

Power Supply	24 VDC
Rated Voltage	24 VDC
Storage Temperature	-20 °C to +70 °C
Communication Protocols	Ethernet/IP, PROFINET, EtherCAT, CANOpen
Number of Channels	4
Weight	0.5 kg